Expertise

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Build the operational foundations for growth. Support covers SaaS delivery, operating models, organisational responsibilities, performance measures and customer journeys, connecting day-to-day delivery with business priorities.

Translate complex change into a workable delivery plan. Expertise spans operational reviews, process redesign, business integration, customer and platform migrations, and the governance needed to keep teams aligned through change.

Improve how customers onboard, adopt and realise value. Support covers Customer Success strategy, support operations, renewals, customer health and revenue-risk visibility, helping leaders act earlier on customer needs and retention risks.

Identify practical ways for AI, automation and customer data to improve operations. Experience includes AI initiatives in Support and Customer Success, self-service, CRM transformation, and HubSpot customer-health and ARR-risk models. Start with the business problem and define how progress will be measured.

Experienced operational leadership for a defined business challenge. Discuss fractional COO, transformation or customer-operations support, with scope, responsibilities and availability agreed around your organisation’s needs.

Connect delivery performance with commercial discipline. Expertise covers P&L management, capacity planning, resource utilisation, forecasting, delivery governance, contracts and supplier management.

Support is available through defined project assignments, retained fractional support, interim leadership and independent advisory work. Remote and hybrid working are available, with occasional travel by agreement.

Consultancy fees typically start from £550 per day, with strategic, specialist and complex assignments priced according to scope and requirements. Daily-rate, retained fractional and fixed-project-fee arrangements are available. Longer-term or regular fractional engagements can be priced separately.

Every engagement starts with a conversation about your challenge, followed by an agreed scope of work, clear deliverables and transparent commercial arrangements.

Our procurement and commercial specialists provide experienced procurement and commercial support to organisations requiring specialist capability, additional capacity or independent guidance.

Our specialists turn unclear or complex business requirements into commercially sound, compliant and workable solutions, supporting the people responsible for delivering them. They work with operational teams, senior leaders and suppliers from initial strategy through sourcing, contract award, mobilisation and ongoing supplier performance.

Support includes procurement strategy and sourcing; market research and supplier engagement; tender documentation, evaluation, negotiation and award; commercial governance and risk; procurement policies and processes; contract mobilisation; supplier performance management; and mentoring, coaching and knowledge transfer.

The aim is to leave your organisation stronger, with practical improvements, greater commercial confidence and internal capability that lasts beyond the assignment.

Pinnacle supports SaaS, software, technology and service businesses; public sector and education organisations; PE-backed and investor-led businesses; and SMEs requiring senior expertise.

We help organisations undergoing transformation, scaling customer or operational functions, preparing for acquisitions or integrating businesses.

Our procurement support is particularly suited to organisations without dedicated procurement or commercial resource, teams managing complex or high-value procurement, public sector bodies needing additional capacity, organisations reviewing governance or processes, businesses improving contract and supplier performance, and teams requiring mentoring or knowledge transfer.