About Pinnacle
Senior experience. Practical delivery.
Pinnacle Business Consultancy is led by Alex Joyce, a senior operations, SaaS and Customer Success executive with more than 25 years of leadership experience.
Alex’s career combines MD, COO, Operations Director, Professional Services Director and customer-leadership roles across Navitas Safety, IRIS Software Group, ParentMail / 123Comms and IMP Software.
He brings together operational leadership, commercial responsibility and customer performance: understanding how teams deliver, how customers experience a service and how that translates into business results.
Our Values
Integrity: clear advice and honest communication.
Reliability: agreed responsibilities and dependable delivery.
Commitment: focus on the outcomes that matter to your organisation.
Professionalism: respectful working relationships and practical support for your team.